Shipping policy
Shipping Policy – Safa Glow Store
Welcome to Safa Glow Store. We are committed to delivering your orders quickly, safely, and efficiently across the UAE.
1. Shipping Coverage
We currently deliver all across the United Arab Emirates (UAE).
2. Processing Time
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery times within the UAE:
- Dubai & Sharjah: 1–3 business days
- Abu Dhabi & Other Emirates: 2–5 business days
- Remote areas may require additional delivery time.
4. Shipping Charges
- Free delivery is available on all orders across the UAE.
- No hidden shipping fees will be charged during checkout.
(Your website homepage also mentions free UAE delivery.)
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or WhatsApp/SMS.
- Customers can track their shipment status until delivery.
6. Delivery Attempts
- Please ensure your address and contact details are correct.
- If the customer is unavailable at the time of delivery, our courier partner may contact you to reschedule delivery.
7. Delays
Delivery may be delayed due to:
- Public holidays
- Weather conditions
- Incorrect shipping information
- Courier service interruptions
In such cases, we will do our best to keep you updated.
8. Damaged or Lost Packages
If your package arrives damaged or is lost during transit:
- Contact our support team within 48 hours of delivery.
- We may request photos of damaged items for verification.
- Replacement or refund will be provided after review.
9. Contact Us
For shipping-related questions or support, please contact us through our website:
We appreciate your trust in Safa Glow Store and look forward to serving you.